South Gloucestershire Council trading standards officers are warning residents, especially vulnerable ones, to be on the alert for rogue traders.
The warning follows a recent rise in complaints about cold calling in the Yate area to point out alleged roofing or structural problems, which need immediate attention, or offering gardening and home maintenance services. Investigations by trading standards officers have revealed that works are being carried out to a poor standard and have not been needed.
Mark Pullin, trading standards and licensing manager, said: “Residents should be on their guard against anyone who comes to their home uninvited and identifies problems and offers maintenance services to remedy these.
“If people need work carried out, they should always deal with reputable traders who are locally based or who come through personal recommendation. Alternatively they can visit www.buywithconfidence.gov.uk for a list of approved traders.”
Mark added: “Always ensure that any agreement is in writing and that the total price is clearly stated. It is strongly recommended that for larger jobs, several quotations are sought before any work is done.”
All traders who undertake to carry out work costing £35 or more by cold calling, and whose customers agree while in their own home for work to be carried out, must be provided with written notice of their cooling off rights – allowing them seven days in which to change their minds and cancel the agreement. It is a criminal offence not to give this right, and any work can only start within the seven days if the customer gives their written agreement.
Householders seeking further advice are advised to contact Consumer Direct on 08454 04 05 06.
Source: South Gloucestershire Council
